Texas DBITS Program

DELIVERABLES BASED IT SERVICES CONTRACT
The Texas Department of Information Resources (Texas DIR) offers Deliverables-Based IT Services (DBITS) to Texas governmental and public educational entities through DIR's Go DIRect Program.

Five Points has qualified as a DBITS program preferred vendor. Contract DIR-SDD-878 For more information on this program contact:

Elizabeth VanAcker 850.528.5444

Five Points is offering services under the following sections:

Application Development

Definition: Application Development means the development of new applications which may be mainframe, server, network-based, web-based or a combination. The requirements for new applications may require interfaces to existing applications.
Examples of included services: researching; analyzing; gathering requirements; designing; programming; testing; documenting and implementing; applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery planning and documentation.

Application Maintenance and Support
Definition: Application Maintenance and Support includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and enhancing legacy systems. Application Maintenance and Support also applies to applications running in a production environment.
Examples of included services: research, analysis, design, programming, testing, documenting and implementing maintenance changes; correcting software errors; modifying reports and ensuring accurate report runs; making modifications to the applications and documentation; writing ad hoc queries; loading and applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery testing, planning and documentation. Services may need to be available 24/7 or on an on-call basis.

How to Order

The customer must complete a Statement of Work (SOW) which must be in the form contained in Appendix C.

  • Appendix C, Statement of Work (SOW) – MS Word (69 KB)
  • Appendix C, Statement of Work (SOW) – PDF (56 KB)
    • Use the Statement of Work template and include the minimum suggested items such as:
      • Scope of Work
      • Project Risks, Assumptions & Constraints
      • Roles & Responsibilities
      • Detailed description of Deliverables
      • Acceptance criteria, including testing or period of review
      • Project completion criteria
      • Project schedules to be achieved by vendor
      • Relevant quality processes
    • The customer should send the Statement of Work to at least three (3) vendors that offer the Technology Category requested.
    • The customer should negotiate pricing of deliverables directly with vendor.
    • The customer and vendor(s) may work together to improve the SOW.
    • The customer may negotiate the terms and conditions of a SOW to suit their business needs, so long as the SOW terms and conditions do not conflict with or weaken the terms of the contract.
    • The vendor may only provide services in awarded Technology Categories.
    • In order to be awarded a Purchase Order hereunder, the vendor must respond, in writing, to a SOW for services as issued by customers, consistent with the Terms and Conditions of the contract.
    • The vendor may begin work ONLY after receiving:
      • a SOW signed by authorized representatives of both the customer and the vendor
      • AND the Purchase Order
    • The value of any one SOW may not exceed $10 million including all extensions, renewals and change orders.